Comments on: Dell gets Social Media

By: Mario Bourque

Mario Bourque — Mon, 23 Feb 2009 12:30:24 +0000

… again, it comes down to the people and the conversations.

By: Jeff Parks

Jeff Parks — Thu, 27 Nov 2008 13:48:38 +0000

Jeremiah,

You’re most welcome – thank you for the great videos you produce and insights from your blog. Keep up the great work!

I’ll be sure to say “Hi” next time I’m chatting with Mr. Baum.

By: Jeff Parks

Jeff Parks — Thu, 27 Nov 2008 13:45:21 +0000

John,

As Bob Pearson from Dell points out in this conversation, “Listening to a community, arguably, is actually more important than the number of units sold.”

Again, it’s about the relationship you build with other people; not the technology. In fact, I would go one step further and say that soft skills are already starting to “trump” technical skills.

As Don Norman pointed out at UX Week we’re building solutions for people, not “users” – http://www.boxesandarrows.com/view/user-experience-week

By: Jeremiah Owyang

Jeremiah Owyang — Thu, 27 Nov 2008 11:40:21 +0000

Thanks for this, tell Chris hello!

By: John Gibbard

John Gibbard — Wed, 26 Nov 2008 20:43:34 +0000

Love it. I wish more companies would embrace it and *use* it. It’s one thing to listen to the conversation, it’s quite another to *host* those conversations and act on them.